Price Match Guarantee

1. Best Price Promise Overview

We are committed to providing you with a worry-free shopping experience, ensuring you enjoy the best price on the market when purchasing from Robosen. With our Price Match Service, if you find the same item available at a lower price from other authorized UK retail channels within 14 days of purchase, simply apply for a price match, and we’ll refund the difference—so you can shop with confidence!

2. Price Match Application Process

2.1 Submission

To request a price match, contact our customer service team via email within 14 days of purchase. Please provide your order information and valid proof of the lower price.

2.2 Review and Refund

Robosen will review your application within 15 business days. If approved, the price difference will be refunded via the original payment method.

2.3 Policy Changes

Robosen reserves the right to modify or discontinue the Price Match Policy at any time without prior notice; however, eligible price match requests made before the policy's termination date will be honored.

Before using our Price Match Service, please review the following terms to understand how our customer guarantee works.

3. Price Match Conditions

3.1 Product Consistency

The item must be identical to the one purchased on the Robosen website, including model, specifications, color, quantity, and packaging condition. The item must be brand new, unopened, and cannot be a refurbished, display, used, or damaged item.

3.2 Authorized Retailers

Price matching is only available for publicly listed prices from Robosen-recognized, authorized UK retail partners. Prices from third-party marketplaces, private sales, auctions, resale sites, or clearance outlets are not eligible.

3.3 Price Proof Requirements

A valid price proof must be submitted with each price match request, including:

  • A link or screenshot displaying the current price from an authorized retail channel;
  • Your Robosen order information (invoice or e-receipt). Please ensure the referenced price is current and that the item is in stock with the retailer at the specified price.

3.4 Fees and Taxes

The referenced price must include all relevant UK taxes and exclude shipping fees. Robosen reserves the right to verify the price’s validity and its qualifying conditions.

3.5 Sales Terms and Conditions

Sales conditions from the other authorized retailer must align with Robosen’s terms of service, including, but not limited to, promotional policies and specific sales batch terms.

3.6 Price Match Limit

Each product within an order may be eligible for only one price match request.

4. Exclusions

4.1 Promotions and Member Discounts

Price matching is not applicable for items with discounts, including employee discounts, coupon codes, flash sales, loyalty programs, or member prices (such as Amazon Prime exclusive prices).

4.2 Bundling and Exclusive Promotions

Items purchased as part of a bundle or during major promotional events (such as Black Friday, Cyber Monday, etc.) do not qualify for price matching.

4.3 Specific Platforms and Secondhand Markets

Prices listed in private sales, auction sites, resale sites, or “outlet” stores do not qualify for price matching.

4.4 Mispricing

Price match requests based on errors in public listings are not eligible.