Shipping Policy
Thank you for visiting and shopping at robosen.com. The following are the terms and conditions that constitute our Shipping Policy.
Shipping Services
Delivery company: DPD
All orders are usually shipped within 2-5 business days.
Shipping Fee and Shipping Countries
Free shipping to the UK. Customers from other European countries will need to pay for freight. Fees imposed during or after shipping are the responsibility of the customer (taxes, etc.). We do not ship to some outlying islands and overseas territories.
Shipping Notice
If the order has been shipped out, unfortunately, we cannot change the address once the product is in transit. If the order has not been shipped, please contact Robosen Support to update your address.
When you place an order, please be sure to provide the correct name, address, and contact information so that we can deliver your items successfully.
Robosen assumes no responsibility for delayed or rejected orders due to the following reasons:
- Delay in delivery due to personal reasons of the consignee, such as providing incorrect contact information, rejection of packages, etc.
- Delay in delivery due to force majeure events such as changes in postal administration policy, war, extremely abnormal weather conditions, etc.
- The consignee's address is in an area inaccessible to couriers.
- Deliveries in remote areas may be delayed by 1-2 days.
Other Information
If the package you received is damaged or deformed, please refuse to sign for it and contact Robosen Support.
For any questions regarding the shipping policy, please contact us at support@robosen.com for inquiries.