Worry-Free Delivery
Extra protection for your order, just in case.
What is Worry-Free Delivery?
Worry-Free Delivery is an optional shipping protection service provided by Seel.
Seel is a third-party provider specialising in delivery protection for online orders.
You can learn more about Seel on their official website:
By adding Worry-Free Delivery at checkout, your order is protected against common delivery issues such as loss, damage or theft during transit.
What does it cover?
Worry-Free Delivery protects your order if something goes wrong during shipping, including:
📦 Lost in transit
If your package is lost and does not arrive within the expected delivery timeframe, you may be eligible for a refund or replacement.
💥 Damaged during delivery
If your item arrives damaged and is no longer usable, you can submit a claim with supporting photos.
🚪 Marked as delivered but not received
If tracking shows “delivered” but you didn’t receive the package (for example, delivery error or theft), you may be covered.For a full overview of coverage, you can also refer to Seel’s official explanation here:
👉 https://www.seel.com/faq/learn-more-about-seel-worry-free-delivery
Please note: minor cosmetic imperfections or manufacturing defects are not covered, as this service applies to delivery-related issues only.
How does the claim process work?
The claim process is handled directly by Seel and is fully online:
- Receive your order and check its condition
- Visit the Seel Resolution Center using your order details
- Submit a claim with basic information and any required evidence (e.g. photos or tracking screenshots)
- Get compensated once the claim is approved
More details about the claim process can be found on Seel’s official FAQ page:
👉 https://www.seel.com/faq/worry-free-purchase-shopper
Worry-Free Delivery protects your order if something goes wrong during shipping, including:
📦 Lost in transit
If your package is lost and does not arrive within the expected delivery timeframe, you may be eligible for a refund or replacement.
💥 Damaged during delivery
If your item arrives damaged and is no longer usable, you can submit a claim with supporting photos.
🚪 Marked as delivered but not received
If tracking shows “delivered” but you didn’t receive the package (for example, delivery error or theft), you may be covered.For a full overview of coverage, you can also refer to Seel’s official explanation here:
👉 https://www.seel.com/faq/learn-more-about-seel-worry-free-delivery
Please note: minor cosmetic imperfections or manufacturing defects are not covered, as this service applies to delivery-related issues only.
The claim process is handled directly by Seel and is fully online:
- Receive your order and check its condition
- Visit the Seel Resolution Center using your order details
- Submit a claim with basic information and any required evidence (e.g. photos or tracking screenshots)
- Get compensated once the claim is approved
More details about the claim process can be found on Seel’s official FAQ page:
👉 https://www.seel.com/faq/worry-free-purchase-shopper
FAQ
Why add Worry-Free Delivery?
✔ Extra peace of mind for your order
✔ Faster resolution if delivery issues occur
✔ Simple, online claim process handled by Seel
✔ Especially useful for high-value or international orders
Is it mandatory?
No.
Worry-Free Delivery is completely optional.You can choose whether to add it at checkout, depending on your preference.